Terms of Service

1. About these terms

CostiY is operated by CodeRynix Technologies, a sole proprietorship registered in Pakistan (“CostiY”, “we”, “us”).

By creating an account or placing an order, you agree to these terms and to our Privacy Policy, which explains how we handle your information. If you do not agree, please do not use CostiY. You can browse and compare prices without an account; these terms apply to that too.

Store and rider accounts are created by CostiY. The arrangements agreed with CostiY when such an account is created apply to it, together with these terms where they are relevant.

2. What CostiY is

• CostiY lets you compare the prices of products at stores near you, and order from one of those stores.
• Stores are independent businesses. Each store sells its own products and is responsible for their quality and safety, and for matching the description it gives.
• CostiY runs the order. We pass it to the store, arrange delivery by a CostiY rider or collection from the store, take payment, and handle cancellations, refunds, complaints and support. For anything about an order, contact CostiY rather than the store.
• CostiY currently operates in Gujranwala, and shows the stores within delivery range of the location you choose.

3. Your account

• You must be 18 or older to create a CostiY account.
• Give us accurate details and keep them up to date. You can add or change your phone number in Profile. To change your name or email address, contact us.
• Your phone number must be a Pakistani mobile number that you use. You need one to order a delivery, so your rider can reach you. If CostiY asks you to confirm it with a code, a number you confirm is taken off any other account that had added it without confirming it.
• Keep your password to yourself. You are responsible for what happens on your account, so tell us straight away if you think someone else has used it.
• An account is for one person. Do not create one for someone else or pretend to be someone else.
• You can close your account at any time in the app, under Profile → Close my account, once no order of yours is on its way. What that removes is set out in our Privacy Policy. Credit left in your CostiY Wallet cannot be used after your account is closed.
• We may suspend or close an account that breaks these terms, is used for fraud, or is used to abuse riders, stores or our staff. Where we can, we will tell you why.

4. Prices and availability

• Stores set their own prices, and prices can change. The price you pay is the one shown at checkout when you place your order.
• Comparisons are between stores on CostiY. “Best price”, savings and the area average are worked out from the stores selling on CostiY near your location at that moment, not from every shop in the city.
• A store’s “was” price is set by the store. CostiY shows it, and the saving against it, only when it is higher than the price the store charges now.
• Sponsored places. A store can pay CostiY to have a product or the store shown first in search results, a category or Nearby Stores. These places are always labelled “Sponsored”, and the app says why you are seeing one. Paying never changes a price, the price comparison, or labels such as Best Price. Sponsored places are not shown in the price comparison, or when you choose a sort such as Lowest price.
• A store may set a minimum order for delivery. The cart and checkout say how much more you need. Collection has no minimum.
• Stock is the store’s. An item can turn out to be unavailable. If a store cannot fulfil your order, it declines the order and we tell you. You never pay for items you do not receive.
• Delivery times and distances are estimates, and are marked with “~”.
• The delivery fee, tax and any discount are shown in the order summary before you place your order.
• If a price is clearly wrong, such as a typing mistake, we may cancel the order and tell you. You will not be charged for it.

5. Placing an order

• One cart, one store. A cart holds products from one store. If you add a product from another store, the app asks whether to keep your cart or start a new one.
• When you place an order, you are offering to buy those products from that store. The order is accepted when the store confirms it.
• Stores have a limited time to confirm. If a store does not respond, we look into the order. If it is still unanswered after a while, we cancel it and tell you.
• Promo codes come with conditions shown in the app, such as dates, a minimum order, the stores they work at, how many times they can be used, or first orders only. A voucher CostiY gives you as a refund works only on your account. Codes have no cash value. We may cancel a discount obtained by breaking those conditions.

6. Delivery and collection

Delivery

• A CostiY rider brings your order to the address you choose. Make sure the address and any instructions are accurate, and that someone is there to receive it.
• You need a phone number on your account to order a delivery. Once your rider has picked up your order, they may call you on it, for example to say they have arrived or to ask the way.
• The delivery fee depends on the delivery option and the distance, and is shown before you order.
• Time slots. If you pick a time slot, your order is due within the one-hour window you chose. It is a window, not an exact time, and the store still has to confirm the order. A delay outside our control can still make it late.
• You can follow a delivery order in the app while it is on its way.
• If a rider cannot complete a delivery, we look into the order and contact you.

Collection

• If you choose to collect from the store, there is no delivery fee. Collect your order once the app says it is ready.
• The store sees your first name, so it can hand the order to the right person.

7. Paying and the CostiY Wallet

Paying

• Cash on delivery. Pay the rider the order total, in Pakistani rupees, when your order arrives. For a collection order, pay at the store when you collect it.
• CostiY Wallet credit. If you have credit, checkout uses it towards the order unless you switch it off there, and you pay the rest in cash. An order paid fully with credit has nothing left to pay.
• Card payments and mobile wallets such as JazzCash are not available yet. When they are, your card details will go to the payment provider, and CostiY will never store a full card number.

The CostiY Wallet

• The CostiY Wallet holds credit CostiY gives you: refunds, wallet credit returned when an order is cancelled, credit from CostiY staff, and invite rewards. You find it in Profile → CostiY Wallet.
• Credit is only for paying for CostiY orders. You cannot add your own money to the wallet, and credit cannot be cashed out, moved to another account or exchanged for money.
• Refunds do not expire. Other credit, such as credit from CostiY staff and invite rewards, can expire: the wallet shows the date. Credit that expires soonest is used first, and expired credit cannot be used.
• If an order you paid for with credit is cancelled, the credit goes back to your wallet, with the expiry date it had.
• CostiY may pause the wallet. While it is paused, checkout does not use it, and your balance is kept.
• We may take back credit given by mistake or obtained by breaking these terms.

Inviting friends

• Every customer has an invite code, in Profile → Invite friends. The reward, the minimum first order and how long the reward lasts are shown there.
• A new customer can use a friend’s code when creating their account, or later in Invite friends, before placing their first order and within 7 days of joining. One code per account, and never your own.
• When the new customer’s first order delivered to their door reaches the minimum, both of you get the reward as CostiY Wallet credit. Orders collected from a shop do not count. The minimum counts the items, before any promo code or wallet credit. Only that first delivered order counts: if it is under the minimum, the invite earns nothing, whatever is ordered afterwards.
• The person who invited can be rewarded for a limited number of friends each calendar month. Past that limit, or if their account has been blocked or closed, the new customer still gets their reward and the person who invited does not.
• Neither of you is rewarded if your two accounts have ever had the same phone number, if the new customer’s account has been blocked or closed, if an order was placed before the code was used, or if the programme or the CostiY Wallet is switched off when the order completes.
• Inviting yourself, or making accounts to collect rewards, breaks these terms. We may withhold or take back rewards obtained that way.
• We may change or end the programme at any time. Rewards already paid are not taken back because of a change.

8. Cancelling an order

• Before the store confirms: cancel the order in the app. A delivery order has Cancel Order on its tracking screen. A collection order has it on the order's details, in Profile → My Orders.
• After the store confirms: your order is being prepared and cannot be cancelled in the app. Contact us, and we will see what can be done.
• CostiY or the store may cancel an order if an item is unavailable, a price was clearly wrong, the address is outside the delivery area, or we suspect fraud. We will tell you, and you will not be charged.
• Whoever cancels an order, any CostiY Wallet credit you paid with goes back to your wallet.

9. Problems and refunds

• If something is missing, wrong, damaged, poor quality or not as described, or your order never arrived, report it from the order: Profile → My Orders, open the order, then Report a problem. You can report a problem for a limited time after the order is delivered or collected, and the order shows until when. Some problems need a photo.
• Reporting a problem opens a conversation with CostiY support: a chat while our team is available, or a request we answer in the app when it is not. For anything else, contact us through Help & Support → Contact Us.
• We look into every report with the store. Where the problem is confirmed, we refund the affected items or the order, or arrange a replacement or a return.
• Refunds are given as CostiY Wallet credit, or as a voucher code that only you can use, once, before the date shown with it. Either can be spent on an order from any store on CostiY.
• For hygiene or safety reasons, food, personal care products and similar items cannot be returned once opened or used, unless they are faulty.
• Nothing in this section limits your rights under Pakistani consumer protection law.

10. Reviews, pictures and messages

• Reviews must be honest, based on your own purchase, and about the product. No offensive, hateful or unlawful content, no one else’s personal information, and no advertising.
• Profile pictures must not be offensive, sexual or violent, or show someone else in a way that pretends to be them.
• Profile pictures and review photos appear as soon as you add them, and CostiY looks at them afterwards. We remove reviews and pictures that break these rules, and may suspend accounts that keep breaking them. We do not edit a review to change what it says.
• What you post stays yours. You give CostiY permission, free of charge, to show it in CostiY for as long as it is published, including after you close your account.
• Messages with riders are for the delivery: words, photos and, if you choose, your current location. Be respectful, send nothing offensive or unrelated to the delivery, and do not use the chat to ask for or share other contact details. Your rider can call the number on your account once they have picked up your order. CostiY may read messages and see their photos to handle support requests and keep people safe.
• Customers review products. A store’s rating is measured by CostiY from how the store handles orders, and delivery feedback goes to CostiY.

CostiY has zero tolerance for objectionable content and abusive users. Every review has Report and Block on its More (⋮) button, and every rider chat has Report. CostiY reviews reports within 24 hours, removes content that breaks these rules and blocks the accounts that posted it. A review that several shoppers report is hidden until CostiY has looked at it.

11. Using CostiY fairly

You must not:

• place orders you do not intend to receive and pay for;
• abuse, threaten or harass riders, store staff or CostiY staff;
• copy or collect CostiY’s prices, listings or other data by automated means, such as bots or scraping, or use them to build another service;
• interfere with CostiY, try to get into accounts or systems you are not allowed into, or test our security without our written permission;
• copy, modify or reverse engineer our apps, except where the law allows it;
• misuse promo codes, invite codes or CostiY Wallet credit, for example by inviting yourself or using more than one account; or
• use CostiY for anything unlawful.

12. CostiY’s name and content

The CostiY name and logo, our apps, this website and their design belong to CodeRynix Technologies. Product names, brands and pictures belong to their owners. You may use CostiY for your own shopping; nothing in these terms gives you any other right to use our name or content.

13. Keeping CostiY running

We work to keep CostiY available, but it can be interrupted for maintenance or by things outside our control. We may change, add or remove features, and the stores, products and areas on CostiY change over time.

14. Our responsibility to you

• Nothing in these terms excludes or limits any responsibility that cannot be excluded or limited under Pakistani law, including your rights as a consumer.
• As far as the law allows, CostiY is not responsible for indirect losses, such as lost profits, or for delays and failures caused by events outside our reasonable control, such as severe weather, road closures, network outages or government action.
• As far as the law allows, CostiY’s total responsibility to you for an order is limited to the amount you paid for that order.

15. Changes to these terms

When we change these terms, we update the date at the top. If a change is significant, we will tell you in the app before it takes effect. If you keep using CostiY after that, the new terms apply. If you do not agree with them, stop using CostiY and close your account.

16. Law and disputes

These terms are governed by the laws of Pakistan. If you have a complaint, please contact us first, because most problems can be put right quickly. Any dispute we cannot resolve together will be decided by the courts of Pakistan.

17. Contact us